Domestic

You can set up a regular visitation schedule, then make necessary modifications after the first visit. You may choose to increase the duration, amend requirements and priorities, or add cleaning detergents. You can also cancel your regular service, even though we'll be sad to see you go.

We will provide a suitable replacement who will visit at the usual days and working hours that were previously agreed. We will also communicate all your priorities and requirements to the replacement professional.

The cleaners will use your own cleaning products and equipment as standard. You however have the option to purchase cleaning products as an add-on when booking the service if you'd like us to provide these.

Our standard working hours are 9am to 6pm for residential properties, and 7am to 8pm for commercial properties. However, our cleaning professionals can be flexible and we'll consider your request at the time of booking. We have cleaners working on weekends and bank holidays too so we have you covered at all times. Please note that non-standard times may incur an additional fee of up to £20.

We don't have one for residential properties because we believe that you should only use us for as long as you need us. However you'll need to give us at least 48 hours notice to cancel your regular cleaning service.

No you don't. As long as you've arranged access to the property for the cleaners. When we finish it'll be ideal for you or a representative to sign-off the job as having been completed satisfactorily.

You'll usually have the same cleaner for your regular clean unless they're on holiday or cannot attend for unforeseen reasons. We will however offer you a replacement for the period of your cleaner's absence.

If the service you've booked require our cleaning team to carry equipment, then yes, a parking space suitable for a small van that is no more than 75 meters from the property is required. This is so the cleaning team can easily move all their equipment in and out of the property.

In all other circumstances you don't need to provide parking.

The locations we currently cover are Birmingham, Dudley, Sandwell, Solihull, Walsall, Wolverhampton and surroundings.

The internal parts of the windows are included. We offer a separate window cleaning service for the external part of the windows and we'll be happy to give you a quote for this.

Unlike regular cleaning, which involves surface-level cleaning on a weekly or fortnightly basis, deep cleaning is a one-off service that involves meticulously cleaning from ceiling to floor, in every room of your house. This involves areas that are often overlooked for example, inside, under and behind furniture and appliances, light fixtures and grout lines.

This is not a part of our domestic cleaning service as standard because mould and mildew are organic in nature and can require specialist attention. If the mould is minimal, the cleaners will try to remove them. However, if the mould is extensive, it’s best to request a quote for a specialist cleaner to do the job.